Your questions about Claire, answered
The things physicians ask before they trust an AI clinical partner — data security, accuracy and liability, EMR integration, and what it changes about your day.
HIPAA · PHIPA · PIPEDA compliant
Data security & privacy
- Is Claire HIPAA and PHIPA compliant?
- Yes. Claire is built to handle protected health information and is compliant with HIPAA (US), PHIPA (Ontario), and PIPEDA (Canada). Compliance isn't bolted on — it's foundational to how the product was designed.
- Will you sign a Business Associate Agreement (BAA)?
- Yes. Claire signs a Business Associate Agreement before handling any PHI on your behalf, so your compliance obligations are covered in writing from day one.
- How is patient data protected?
- PHI is encrypted both in transit and at rest. Access is least-privilege and logged, so only the people and systems that need a given piece of data can reach it, and every access leaves an audit trail.
- Is patient data used to train AI models?
- Your patients' protected health information is not sold and is used to provide the service to you — not as fodder for general-purpose model training. If you have specific data-handling or residency requirements for your practice, we'll walk through exactly how Claire treats your data before you start.
- Where is patient data stored?
- Claire handles PHI under HIPAA, PHIPA, and PIPEDA, which carry specific requirements for how and where health data is held and accessed. If your organization has a data-residency requirement, raise it during your demo and we'll confirm how Claire meets it for your setup.
- Who can see the data Claire collects?
- Access is restricted on a least-privilege basis and logged. The clinical record Claire builds is for you and your care team — Claire drafts it, but the data belongs to your practice and your patient, not to Claire.
Clinical accuracy & liability
- Is Claire a medical device?
- No. Claire is a clinical documentation and workflow tool — it conducts intake, organizes the history, and drafts a note for your review. It does not diagnose, treat, or make clinical decisions, and it is not a substitute for your clinical judgment.
- Who is responsible for the final clinical note?
- You are. Claire drafts like a senior resident, but you remain the attending: you review, edit, and sign every note. Nothing is finalized without you, so the clinical record and the responsibility for it stay with the physician.
- Will the notes be accurate, or will Claire hallucinate?
- Claire's drafts are grounded in the actual patient intake it conducts, not free-generated from a loose prompt. Because it's purpose-built for the clinical workflow rather than a general-purpose chatbot, the output is structured to match how physicians document — and every note is presented for your review before you sign.
- What happens if Claire gets something wrong?
- Claire never finalizes a note on its own. Every draft is yours to verify, correct, and approve before it enters the record. The review-and-sign step is the safeguard: you catch and fix anything before it's part of the chart.
- Does Claire make clinical decisions or recommendations?
- No. Claire gathers the history, organizes the data, and drafts documentation. The clinical reasoning, decisions, orders, and care plan are entirely yours — Claire's job is to remove the administrative load around those decisions, not to make them.
Integrating with your EMR / EHR
- Does Claire work with my existing EMR or EHR?
- Yes. Claire is EMR-agnostic by design — it fits alongside the system you already use rather than asking you to switch platforms. Tell us which EMR you run and we'll walk through exactly how Claire fits your workflow.
- Do I have to change EMRs to use Claire?
- No. Claire is built to layer onto your current setup, not replace it. You keep your EMR, your templates, and the way you already chart — Claire handles the intake, history, and drafting that feed into it.
- How does the drafted note get into my chart?
- Claire produces a structured, review-ready SOAP note that you finalize and place in the patient's record. During your demo we'll show the end-to-end flow for your specific EMR so you can see exactly how the note moves from draft to signed chart entry.
- Does Claire require new hardware or IT setup?
- Claire is a web-based clinical tool, so there's no specialized hardware to install. Connecting takes under a minute, and we'll confirm any practice-specific setup details during onboarding.
Onboarding & your workflow
- How fast can I start using Claire?
- Connecting takes under a minute, and Claire fits into your existing visit flow rather than asking you to change how you practice. Book a demo and we'll show you the workflow end to end.
- Will Claire change how I run my visits?
- Claire is designed to fit the way you already work. It runs the patient intake before the visit and drafts the note after, so the encounter itself stays yours — you walk in already prepped on the history, and the documentation is largely done by the time the patient leaves.
- How much time will I actually save?
- Physicians using Claire reach a drafted SOAP note in under three minutes from the end of intake. The bigger win is that the documentation backlog which pushes charting into the evening goes away — so the real outcome is reclaimed capacity, not just minutes per note.
- What specialties and settings does Claire fit?
- Claire is built for primary care first, where the intake-to-note workflow is most repetitive and time-consuming. The same structured approach adapts to other ambulatory settings — reach out and we'll walk through your specific workflow.
- Is there training required for my team?
- Claire is built to be intuitive for clinicians, and because it works within your existing visit flow there's very little to relearn. We'll walk you and your team through it during onboarding so you're comfortable from the first visit.
- How much does Claire cost?
- Claire is $99 per provider per month. Book a demo and we'll confirm the right setup for your practice.
Still have questions?
Book a demo and we'll walk through security, EMR fit, and the intake-to-note workflow for your practice — and answer anything this page didn't.